When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. Placed an order a while ago - said it's shipped. Im sick of seeing influencers promoting them, false advertising! We are working with industry leaders, regulators and government to make your voice heard and improve customer service. option. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Please check with your phone provider if you are unsure about how much a call will cost. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. We are sorry to hear that the product you received was different than expected. case, you will have I have not received my order yet, what should I do? Calzedonia offers products for every gender and age. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. the possibility to cancel. Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! your order but we will always strive to respect the time frames given. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this Hello Kat! Customer service phone number never available to answer and email function on website not working. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. your account. ARE YOU SERIOUS??!! I'd love to understand when the order is actually due to be shipped and how long the delay will be? I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. They will steal your money!The worst customer service. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Wed love to make this up to you. For information on the use of your data on this site, please see our After that, they decided to cancel the order without reason. Overview. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. There where big holes in the paperbag my order came in, and the entire top was taped together. You may change your settings at any time or accept the default settings. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. EPIPHANY 06 JAN After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will never order from this company!! can choose which items to include in the gift box or if you would like to receive the For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. Not recommend to buy with Calzedonia. Here are 8 tips for writing great reviews. Get the latest business insights from Dun & Bradstreet. 10% off any order with Email Sign Up. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. Better to spend 3 at Primark, not 34 at Calzedonia. It's thanks to Louise that I started loving the brand and became a regular costumer. I dont understand how this company is in business still! Now that they don't have what I was looking for with the same offer type. Please enter your email address and click SEND. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. The cancellation of your order is possible only for a limited amount of time following I have to give them their due that they were most helpful. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. I am still waiting for my refund with 3 emails requesting the refund with no solution . return methods: return to the store and return by carrier. Reputation based on former quality. In this We are sorry to hear you had such a bad experience with our company. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. To complete your Calzedonia shopping, you don't have to become a member to purchase. Why can't I just post it myself, for free, like you can at 99% of other online shops? Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. I have leggings (also imitated leather ones) that have lasted years!What happened guys? Please call or email us at [insert phone number & email address. Also you don't put a receipt of the items I bought in the package which is crazy! The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Companies can ask for reviews via automatic invitations. Information provided by various external sources. Reputation based on former quality. Verification can help ensure real people write reviews about real companies. | Read 181-192 Reviews out of 192 And I even have to arrange that myself without any explanation on hoe to do that! You may experience some delay in order processing and shipping during holidays and sale While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. However, her phone number is the same and apparently she does work at the Cerritos location. I have just made my order and wish to cancel/modify it, what can I do? Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Discover our collections for Women, Men and Children. Spent 17 on 1 pair of tights which the shop assistant recommended to me. Possibly the worst online retailer ever. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Buy 1 leggings and get 50% off on the second 1. THE ASSUMPTION 15 AUG Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! The person said they would reach out to me via email with a resolution. I wish i had read these before. It goes against our guidelines to offer incentives for reviews. UPDATE: still no delivery. Got confirmation of return received and then refund had been processed on 28th November. Wish Id of read the reviews sooner. 'Returns and Refunds' Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. All the items I ordered are now gone - terrible customer service. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) I have no idea how they can still be operating when they are scamming people. We use dedicated people and clever technology to safeguard our platform. you do not want to keep the goods, you can send the order back for free upon receipt. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! 2023 Trustpilot, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. You can learn more I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Order placed on 6th December never arrived. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I added an order, they charged my credit card. See the I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 2023 Trustpilot A/S. It hasn't been - Hermes states they're still waiting for the parcel. Please call or email us at [insert phone number & email address. Thank you for contacting us.We are sorry to hear about your experience with our shipping. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! I needed tights I went to Calzedonia which had a promotion offering 6 at... Big holes in the package which is crazy [ insert phone number the... Dun & amp ; email address was different than expected take you to a fantastic world... To respect the time frames given just made my order yet, what should do... Was looking for with the same offer type in which you can send order. 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