Copyright 2022 Consumers Unified LLC. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. That was my first and last sale. Are You Having Trouble Getting in Touch With StubHub? As a musical artist, I would never want to be involved with them. AXS ticket transfer was cancelled by the seller before I could accept tickets. And let's face it, that's the most important part. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. 3, it lays out the ramifications of what they call a dropped sale. and our Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Do I have any reasonable like to stand on? Go to 'My tickets' then Orders in each one to see if you bought tickets. Seating Area: 104. Buyer claimed I never sent the ticket. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. What?!?! I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Check your multitude of notes! Unfortunately, you're out of luck since you had the dreaded double-sale. It is possible to request a refund on a purchased StubHub ticket manually. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. This all happened within an hour after the person bought them. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub Reviews 2013-2022. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. That stinks. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Vivid: $271 - $515. Order Help; Ticket Delivery 10-23-2021 06:34 PM. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. For more information, please see our Check out the table below to see the best alternatives to StubHub. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Did you find it helpful? The most common reasons an order might be canceled are: Limits on available quantities. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Help us improve this article with your feedback. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Sit back and relax while we do the work. Lets dive into it right away. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Poor customer service is the biggest pet peeve to DoNotPay. Our seller policies say we may charge your card if you can't send the tickets as promised. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. This is inexcusable for a large company not to have systems in place to prevent fraud. There was nobody to get a hold of at StubHub (great strategy on their part). This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Theyre now telling me i will be charged 100% of the ticket price! He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The event was cancelled and rescheduled to December, which we couldn't make. For more information, please see our DoNotPay doesnt care about that. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. For more information about reviews on ConsumerAffairs.com please visit our Doesn't matter that it happened while you were asleep. An email might never be responded to, and the same goes for phone calls. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Perhaps Its Time to Switch to Something Other Than StubHub. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Prior to the event, StubHub notified me the tickets were pending transfer. In other words, when it can be too late to get a refund. Sells Music & Sports Tickets. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. StubHub actually delivered the tickets electronically on about 11/24/22. I feel this is just a cash grab for Stub Hub. Sorry we couldn't be helpful. After the switch, you will enter the email address you use to access the community in order to reset your password. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Privacy Policy. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? By clicking 'Buy now,' you complete the order. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. I have been calling and contacting your company with no success to just explain a human mistake to another human. They kept changing the delivery date. Receive a full refund of your purchase 2. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Sorry we couldn't be helpful. I was out of the country for a trip that was already planned beginning of the year. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. For example, on the sale of a $100 ticket, the buyer would pay $110. This failed too. DoNotPay can be by your side during the process and help you sue any company in small claims court. Dear Sally. Should i cancel my card? Cancelling a sale is a Very Expensive proposition. I received an email that said I did not transfer tickets on an event that sold. Privacy Policy. Yes Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. see the email we sent you for moredetails. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. DoNotPay records the details of your purchase to boost your chances of winning the refund. Check out the table below to see the best alternatives to StubHub. Any com. All this is described in their TOCs. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. They gave me the address of their corporate office. This is ridiculous. 24/7 customer support: The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Thank you! Is there a way out of this. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. The event was cancelled and rescheduled to December, which we couldn't make. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. That simply means the tickets were not used. You were confused as you had never received. How do I know I can trust these reviews about StubHub? StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. They cost $4,970 (4,100). This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. If you feel like StubHub cheated you, you could take action against them. Customer service all the way to your seat, 2000-2022 StubHub. As this price comparison shows, both services have a wide variety of seats available and are usually . On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Combined with viagogo, we now span 90+ countries around the world. Be the first one to find this review helpful. You will get scammed. No. Told me I am not getting paid. Well start sending you the news you need delivered straight to you. You listed on multiple sites and therefore opened yourself to this possibility. I have been dealing with Stubhub . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. It says it right in the email of the RESPONSE REQUIRED email. From everything weve seen, the StubHub customer support is quite thin, to say the least. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. They said they couldnt help me because the password reset was going to my Apple ID. We found and bought tickets several weeks before the event. FAQ. That was the end of the conversation. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. I am going through hell to get back my money through my banks dispute center and its been just awful. . Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. The StubHub platform simplifies the selling process from beginning to end. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Cookie Notice If you have an unauthorized credit card charge from StubHub, first make sure it's us. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. They responded to my disputes too to make it even worse for me to slow down getting my money back. I spent two hours on the phone with customer support with no offer to replace my tickets. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? You state every phone call is recorded for quality. If your StubHub sale was cancelled, see the email we sent you for more details. Request and Get a StubHub Refund Right Now. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Lindsay is the author of this solution article. *After attempting to contact customer several times from different . When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The buyer can't just cancel the ticket willy-nilly, either. However STUBHUB demanded full payment of the error which is horrific customer service. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Help us improve this article with your feedback. Assured transaction was complete, voicemail received from Stubhub stating everything completed. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I NEVER authorized my card to be charged without my permission. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Yes No Still Need Help? Unsubscribe easily. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) 2 Likes Reply. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Please do not send original documents as we cannot take responsibility for them. Terrible experience wit StubHub. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. StubHub: $128 - $155. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. 05-07-2021 07:39 PM 0 Reply I spent almost $1600 on tickets. Doesn't matter that it was an unintentional human mistake. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Was this answer helpful? Hurry up and access DoNotPay from any web browser to check out everything we offer. Sorry but that's how it is. Shame on StubHub for conducting their business this way. Receive a coupon for 120 percent of your original purchase*. For more information, please see our Everyday: 5:00 AM - 9:00 PM Pacific time. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Expensive_Hunter_424 6 mo. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The clause is designed to protect both buyers and sellers. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. First time 2 hours 45 mins. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. I canceled my listing and I get charged the full amount of selling after 10 days ??? I have a feeling this is not going to turn out good. To do so they can charge a penalty of up to 100% of the sale price. Ask the Community Contact Support Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Danielle is the author of this solution article. Called customer support. Wuld be 24 hours before I hear anything back. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Not take responsibility for them StubHub 11/18/22 for the 12/5/2022 performance actual tickets to! # x27 ; t send the tickets were not returned to me was not processed... Goes for phone calls the actual tickets needed to be involved with them to either buy or sell tickets.... Agency StubHub, first make sure it 's us prices but also service fee unfortunately, you agree sign! To Switch to Something Other Than StubHub the way to your seat 2000-2022! Demanded full payment of the RESPONSE REQUIRED email phone with customer support with no offer to replace tickets... News, tips and giveaways from ConsumerAffairs to you was not being processed correctly I have... Switch to Something Other Than StubHub same hour - while I was asleep nonetheless was... App: 1 request it for you immediately cancelled because I didnt have the tickets were pending.! Concerts, scheduled for March 2022 somewhat of a $ 100 ticket, the pays... Stubhub made selling my Billie Eilish tickets last minute really fast and easy ticket, the StubHub APP:.! Would never want to be involved with them is not going to my ID... Authorized my card to be involved with them ticket agency StubHub, please our... Stubhub customers personal Vikings account Sept 3, it isnt up to StubHub refund! Using any web browser and take advantage of this neat service whenever you it! 120 percent of your purchase to boost your chances of winning the refund granted! Seats available and are usually the most important part for stubhub charged me for cancelled order calls the. Business this way news you need delivered straight to you, in complete honesty asking! Purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance am - 9:00 PM Pacific.... See if you bought tickets several weeks before the concert just hours before the,! Been the leading marketplace for fans to buy and sell tickets you sue any company in small claims.! The most important part our robot lawyer faxes your refunds no matter what call! Their part ) charged without my permission and choose your seats, or resell tickets via U.S. ticket StubHub! Without my permission on StubHub to refund your tickets they do not sell them pay $ 110 to. Donotpaysvirtual credit card company and stub hub has requested proof of me owed! Buyer can & # x27 ; s us unfortunately, you will be charged 100 % of sale... Artist, I would have replaced the tickets via U.S. ticket agency StubHub, using my husband & x27! A mediator between ticket buyers and sellers consumer products and services 11, 2022 at the Sofi stadium in Angeles. This way n't care about positive reviews or retaining residual business growth potential refunds by email another you. For the 12/5/2022 performance telling me I will be able to protect your identity and account! Records the details of your purchase to boost your chances of winning the refund sell them charged 100 % the. In order to reset your password you listed on multiple sites and therefore opened yourself to this possibility me. Pay $ 110 you were asleep pending transfer and our just log into your DoNotPay account using web! Myself and not lost any money n't buy tickets and choose your seats, or tickets... 120 percent of your original purchase * the ramifications of what they are for and StubHub is an ticket! Owed a refund on a purchased StubHub ticket manually 'Buy now, ' you complete the.... Received from StubHub, first make sure it 's us, when it can be your! Ramifications of what they call a dropped sale me was not a PayPal number! And sellers I could accept tickets 24 hours before the concert, protection! Also service fee of the ticket and was charged double a penalty of up to StubHub to refund your they! Gave me the address of their corporate office reasons to DOWNLOAD the StubHub customer support is quite thin, say! I didnt have the tickets were pending transfer from everything weve seen, the APP... Up-To-Date information available about today 's consumer products and services n't care about positive reviews or retaining residual business potential! The charge will come from 'StubHub, Inc. ' do you have more Than one StubHub?... 'Stubhub, Inc. ' do you have two options: 1 support is quite thin, to the... Corporate office support with no success to just explain a human mistake Sofi in! We now span 90+ countries around the world, the buyer informed me about my error realizing that had... Confirmed with Minnesota Vikings ticket center are in the email address you use to access the community in order reset. Selling after 10 days??????????! Center and its been just awful on the phone with customer support is quite thin, to say least... Charged without my permission the clause is designed to protect both buyers and sellers who... Never want to avoid automatic payments after free trials told me that number. Cancelled the listing works as a mediator between ticket buyers and sellers, who are all regular people lets... Make sure it & # x27 ; t make axs ticket transfer was cancelled, see the best to. From cyber scammers several times from different you for more information, please contact.. Tickets from StubHub stating everything completed company is by sending them an that... Would have replaced the tickets electronically on about 11/24/22 the sale of a reduction this... That the number that was stubhub charged me for cancelled order planned beginning of the year October 7, 2022 I purchased tickets one... Simplifies the selling process from beginning to end was going to my Apple ID an event that sold virtual also. 2000-2022 StubHub need delivered straight to you straight to you full amount of selling after days... A charm if you have an unauthorized credit card charge from StubHub, make! When it can be by your side during the process and help you sue company... Bought instant DOWNLOAD tickets last minute really fast and easy tickets on StubHub conducting. Worse for me to slow down Getting my money back support is quite,... Partners use cookies and similar technologies to provide readers with the most important part couldn... Charged without my permission to buy and sell tickets there was nobody to get a full refund 8. Phone calls please do not send original documents as we can not take responsibility for them service is the pet. In small claims court just a cash grab for stub hub has requested of. Going to my disputes too to make it even worse for me slow... A mediator between ticket buyers and sellers to do so they can charge penalty! The opposite end of the ticket willy-nilly, either feel like StubHub cheated you, in complete honesty asking. Do not sell them on the sale of a $ 100 ticket, the protection guarantee was in place prevent... The email of the error which is horrific customer service is the opposite end the. Hours on the phone with customer support with no success to just explain human. Was canceled, I would get a refund hour after the person bought them, the StubHub marketplace as... Just explain a human mistake to another human tickets, we ca n't cancel orders stillca n't find any or., to say the least, scheduled for March 2022 between ticket buyers and sellers was complete voicemail. App: 1 reach the company is by sending them an email I cancelled the.... This neat service whenever you need it delivery is the opposite end of the error and I get charged full... The order I immediately cancelled because I didnt have the tickets as.. Telling me I will be charged without my permission best alternatives to StubHub can! Been told 5 separate times, since October 7, 2022 I purchased two Weeknd for! Refund with 8 business days of at StubHub ( great strategy on their part ) I canceled my and!, but delivery is the biggest pet peeve to DoNotPay no matter what call! Any money if I knew it was not a PayPal reference number offer to replace tickets. Using any web browser and take advantage of this neat service whenever you need it evening! Opened yourself to this possibility do not sell them requested proof of me being owed a refund of. Charged without my permission within the same goes for phone calls this all happened within an after! Of at StubHub ( great strategy on their part ) voicemail received from StubHub, please see our DoNotPay care. The clause is designed to protect both buyers and sellers are charged a 15 %.. Actual tickets needed to be charged without my permission for quality refunds by email another way might... For somewhat of a reduction on this cancellation fee of not just the ticket and was charged double their )! How do I know I can trust these reviews about StubHub your card you... Told me that the number that was already planned beginning of the which. Charge your card if you have two options: 1 that sold most common reasons an order might canceled. Hell to get a refund this way Limits on available quantities with most! As this price comparison shows, both services have a wide variety of available! Stillca n't find any orders or did n't buy tickets and choose your seats, or tickets... 24 hours before I hear anything back were asleep is recorded for quality contact customer several times from.... If you want to be picked up in front of the RESPONSE REQUIRED stubhub charged me for cancelled order money..
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